Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Account information: your name, email address, and password when you create an account.
• Family information: your children's nicknames, ages, and interests to personalise recommendations.
• Location information: your suburb or postcode to show nearby activities.
• Booking information: activity bookings, visit dates, ticket counts, and payment details processed securely via Stripe.
• Usage data: how you interact with the app, saved activities, and device information.

2. How We Use Your Information

• To provide personalised activity recommendations for your family.
• To process and confirm bookings and send confirmation emails.
• To improve our activity listings, search results, and app features.
• To send optional notifications about activities, events, and special offers.
• To comply with legal obligations and resolve disputes.

3. Information Sharing

We do not sell your personal information. We may share information with:

• Payment processor (Stripe): to securely process bookings. We never store full card details.
• Activity providers: booking details needed to confirm your reservation.
• Service providers: trusted third parties who help us operate the app (e.g. email delivery, analytics).
• Legal authorities: when required by law or to protect our rights and safety.

4. Data Security

We use industry-standard security measures to protect your information, including encrypted data transmission and secure storage. Payment information is handled entirely by Stripe, which is PCI DSS compliant. While we strive to protect your data, no method of transmission over the internet is 100% secure.

5. Children's Privacy

KidsNow is designed for parents and carers to use on behalf of their children. We do not knowingly collect personal information directly from children under 13. Information such as nicknames and ages is provided by a parent or guardian solely to personalise activity recommendations and is not used to contact children directly.

6. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your account and associated data.
• Opt out of marketing communications at any time.
• Withdraw location permissions through your device settings.

To exercise these rights, contact us at the email below.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide our services. Booking records are retained for 7 years for accounting and tax compliance. You may request deletion of your account at any time.

8. Cookies and Tracking

The app does not use cookies. We may use analytics tools to understand app usage and improve our services. You can opt out of analytics tracking through your device settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or via email. Continued use of the app after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact our Privacy Officer at privacy@kidsnow.com.au.